On March 24, 2011, the Yorba Linda Water District Board of Directors approved the use of a Continuous Service Agreement for multi-family property owners and property owners that lease out or rent out investment properties. This Agreement addresses the unique needs of rental property owners by automatically transferring water service back into the owner’s name once a tenant has discontinued service. This allows the property owner access to water at the property between tenants while forgoing the “New Account Setup Fee” each time a tenant moves out.

The “New Account Setup Fee” is intended to cover the District’s costs in sending out personnel to turn on or reactivate service to a particular address. These costs consist of labor and materials, including the use of a District vehicle, gasoline for an individual trip to the service address, and alteration of customer service and account billing records. While titled “New Account Setup Fee”, these costs are relevant whether the requested service is for a “new” customer, or a long-standing customer that rents or leases their property, requiring service to be turned on and off between tenants.

Providing excellent customer service is of the utmost importance to the Yorba Linda Water District, and as such, attached is the Continuous Service Agreement Application, for your convenience. If you are interested in this program, please fill out the application, including all addresses that you would like the continuity of service on, and return it to Yorba Linda Water District, Attention: Customer Service – 1717 Mira Loma Avenue, Placentia, CA 92870 or via fax at 714-701-3058.

If you have any questions, you may contact our Customer Service Team directly at 714-701-3000.